I'm Rishabh Sharma, a freelance Salesforce Marketing Cloud Architect. For 10+ years I've helped brands unify their customer data and launch real-time, personalized journeys across email, SMS, web and app — turning scattered data into experiences people actually respond to.
What I do
From the data underneath to the message that lands, I cover the full Salesforce marketing stack — end to end.
One-to-one web, email and app experiences with Marketing Cloud Personalization (Interaction Studio) — behavioral targeting, recommendations and next-best-action powered by Einstein AI.
Automated, omnichannel journeys in Journey Builder, Automation Studio and Email Studio — personalized email, SMS and WhatsApp that reach the right person at the right moment.
Unified customer profiles through data ingestion, identity resolution and segmentation — one trustworthy source of truth that powers every campaign and personalized experience.
In short
I've delivered Salesforce Marketing Cloud, Personalization and Data Cloud solutions across banking, travel and IT services — pairing solution architecture with hands-on AMPscript, SSJS and SQL. I turn complex business goals into scalable, compliant, high-performing customer experiences.
Let's talk
Whether you're standing up a platform from scratch or rescuing a stalled implementation, I'd love to help. I take on freelance and consulting engagements.